SUPPORT

Let us know the problem you are having by completing the contact form for support services. One of our customer representatives will reply as soon as possible.
If you are experiencing technical difficulties, please contact our support team. We will need to know the content, device you are using, and the problem you encounter to enable us to resolve the issue.
Our content is designed to work across all leading devices, allowing you access to music, books, and audiobooks on Android, iOS, and laptop/PCs.
To read books on your device you need to install Adobe Digital Editions. Download it here.
Our dedicated support staff are on hand to help resolve technical problems. Use our contact form to let us know the issue you have and we will get back to you shortly.
To get support if your book isn't loading you will need to speak to a member of our staff at 1-877-202-7706. To help diagnose the problem we will need the device type, operating system, and title of the book.
If you have a little-known web browser you like to use, it may not work with our content. We support Safari, Google Chrome, Firefox, Opera, and Internet Explorer 8+, when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
Our platform is designed for ease of use. If you have an internet connection you have access to the latest titles.
Our content is updated each day giving you access to the latest titles.
Technical issues, fraud or accidental billing make you eligible for a discount. If the site didn't provide the experience you hoped for, speak to a member of the team about a refund. For all matters relating to reimbursement, please contact our customer service team.

Most refunds are processed in 24 hours but they can take up to 7 business days to appear on your account. If you have not received it during this time please get in contact with us.

See our full refund policy under the Terms of Service. For additional help, please contact the customer service team.
You may cancel your subscription at any time by using our online cancellation form or by calling a live representative at 1-877-202-7706.
As well as being able to cancel at any time, you'll have access until your subscription runs out.
Once cancelled you will receive a confirmation email and no more charges will be applied. You will retain access to your membership for the outstanding subscription period you have paid for. If you receive a bill in error after this please contact us directly.
To speak with a member of staff please call our toll-free number 1-877-202-7706. If you prefer to correspond by email you can contact us on support@joygeeks.com.